You can place your order directly through our website or contact us via phone. Once your order is confirmed, we’ll share an order summary and delivery details with you.
FAQ’s
What payment methods do you accept?
We currently accept:
- Cash on Delivery (COD)
- Credit/Debit Card
How long does delivery take?
Delivery times typically range from 3 to 5 business days, depending on your location.
Is there a delivery fee?
Yes, standard shipping charges apply based on your location. We may offer free delivery on selected promotions or orders above a certain amount.
How can I contact customer support?
You can reach us anytime during working hours:
Can I track my order?
Yes, once your order is shipped, we will provide you with tracking details so you can monitor your delivery.
What if I receive a wrong or defective product?
If you receive a wrong or defective item, please contact us within 72 hours of delivery. We will review your request and arrange an exchange if applicable.
What is your return or exchange policy?
We offer a 7-day exchange policy for defective or damaged items.
To be eligible:
- Item must be unused and in original packaging
- You must contact us within 72 hours of delivery
Note: Exchanges are only accepted for defective or incorrect items.
Do you have a physical store or showroom?
Currently, True Care Supply operates online only. For any assistance, feel free to contact us via phone or email.
