We offer a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange.
Eligibility for Exchange
To be eligible for an exchange:
- The item must be unused and in original condition
- It must be in its original packaging
- You must provide a receipt or proof of purchase
How to Request an Exchange
To start an exchange, please contact us:
📧 Email: offical.tjprime@gmail.com
đź“ž Phone: (346) 433-0931
If your exchange request is approved, we will provide instructions on how to return the item.
⚠️ Items sent back without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a:
- Damaged item
- Defective product
- Wrong item
Contact us within 72 hours so we can review and resolve the issue promptly.
Non-Exchangeable Items
Certain items are not eligible for exchange, including:
- Personal care items (for hygiene reasons)
- Opened or used products
If you are unsure about your item, please contact us before requesting an exchange.
Exchange Process
- Once we receive and inspect your returned item, we will notify you of the approval status.
- If approved, your replacement item will be processed within 5–7 business days.
Need Help?
If you have any questions regarding exchanges, feel free to contact us:
đź“ž Phone: (346) 433-0931
📧 Email: offical.tjprime@gmail.com
